SHIPPING + RETURNS
We currently offer free shipping on all orders over $60, after discounts and before applicable taxes.
We offer flat rate shipping to all countries. please note, these rates are subject to change, depending on the mail carrier rates. We do our best to keep shipping costs low, but please note that these may change. Always accept the shipping rate at checkout as the most current rate.
We ship all items from the greater toronto area, canada via canada post, USPS and UPS
shipping days are wednesdays and saturdays and will adhere to the following schedule:
orders placed on | will ship on
monday | saturday
tuesday | saturday
wednesday | saturday
thursday | wednesday
friday | wednesday
saturday | wednesday
sunday | saturday
for all orders, please allow 8 to 10 business days for your orders to be shipped.
for domestic orders you will be charged HST, or your province’s tax rate (if applicable), we do not charge tax on shipping costs.
Orders placed internationally (outside of canada), are subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. We cannot predict the costs of these fees, but they can range up to 30% of the total cost of goods. If customs charges occur, please note that you, the buyer, are 100% responsible for these charges. We, the seller, are not responsible for customs charges. Nor are we responsible for packages that are refused due to high duties and taxes; packages that cannot clear customs due to country restrictions, or any additional package delays. After you receive package tracking, it is your responsibility to track the progress of the package, as you will not always be notified of customs holding your package. If you decide to refuse your package or not pay the duties, it will be sent back to us. If the package is sent back, you will not be issued with a refund when the package is received by us - you will be issued store credit for the value of the products purchased only, less any shipping paid. The cost of shipping is paid directly to the shipping provider, and therefore is not refundable.
please allow 10 - 15 business days (2-3 weeks) for your orders to arrive once they have been shipped. all orders must clear customs and the timeframe is at the discretion of the shipping carrier service. once the package has been transferred to the carrier service, Elle and mane (the seller) is not responsible for any possible delays.
Due to customs regulations and restrictions, we are currently unable to ship to the following countries: Mexico, Brazil, Czech Republic, Spain, Russia, Syria, South Sudan, Bonaire, Sint Eustatius, and Saba.
All prices shown online are in cad. Payment will be processed in the most current exchange rate and will appear as such on your bank statement.
due to the nature of our products, we cannot accept returns. if you have received a product that is damaged or incorrect, or if you’re not happy with your order, please send us an email within 14 days of delivery. we can not cancel an order once it has been shipped.